Consumer Law Solicitors — England & Wales
Consumer rights exist on paper — and in court. When a business ignores your rights, a solicitor turns the law into action.
Consumer law protects you when you buy faulty goods, are mis-sold a product or service, enter into an unfair contract, are denied a refund you are legally entitled to, or are pursued by a creditor in a way the law does not allow. The Consumer Rights Act 2015, the Misrepresentation Act 1967, and the Financial Services and Markets Act all provide enforceable rights. A solicitor will identify which apply to your situation — and pursue the remedy.
Services
Consumer law — the disputes we resolve.
Choose your area below for specific advice on your consumer dispute — the rights you have, the evidence needed, and what you can realistically recover.
Faulty Goods
Short-term right to reject, repair, replacement and price reduction under the Consumer Rights Act 2015.
Learn more →Car Purchase Disputes
Misdescribed or faulty vehicles from dealers and private sellers — rejection, refund and damages.
Learn more →Mis-Selling Claims
Financial products, insurance, PPI, and investment mis-selling — compensation and remedies.
Learn more →Poor Service Disputes
Tradespeople, contractors, and service providers who did not perform to the required standard.
Learn more →Unfair Contract Terms
Terms that are not transparent, not prominent, or that create a significant imbalance — and how to challenge them.
Learn more →Consumer Credit Disputes
Section 75 credit card claims, unenforceable agreements, and disputes with lenders and creditors.
Learn more →Travel & Holiday Disputes
Package holiday claims, flight delays, hotel misrepresentation and ATOL-protected booking failures.
Learn more →Your Rights Under the Law
What consumer law gives you — and when a solicitor turns it into a remedy.
Short-term right to reject
Under the Consumer Rights Act 2015, a consumer has 30 days to reject faulty goods and receive a full refund. After 30 days, the right shifts to repair or replacement — and if those fail, a price reduction or final right to reject. A solicitor will ensure the retailer cannot circumvent these rights through delay, spurious repair reports, or unfair conditions.
Section 75 credit card protection
Where a purchase between £100 and £30,000 is paid partly by credit card, the Consumer Credit Act 1974 makes the credit card company jointly liable for the retailer's breach of contract or misrepresentation. This applies even where only a deposit was paid by card. A solicitor will pursue the credit card company directly where the retailer is insolvent or unresponsive.
Misrepresentation remedies
Where a business made a false statement that induced you to enter a contract — verbally or in writing — you may have a misrepresentation claim under the Misrepresentation Act 1967. Remedies include rescission (unwinding the contract and returning both parties to their pre-contract positions) and damages for the loss caused. A solicitor will assess whether the statement was false, whether you relied on it, and the appropriate remedy.
Unfair Terms in Consumer Contracts Regulations
A term in a consumer contract that creates a significant imbalance in the parties' rights and obligations to the detriment of the consumer, and that was not individually negotiated, is potentially unfair and unenforceable. A solicitor will identify unfair terms and advise on whether they bind you — and represent you in any dispute arising from their enforcement.
Small claims and county court
Consumer disputes up to £10,000 are heard in the Small Claims track — where each party normally pays their own costs. A solicitor will advise on the process and assess whether the claim is suitable for the Small Claims track or the Fast Track (for larger or more complex disputes). Court proceedings are sometimes all that is needed to prompt a reasonable settlement from a business that has previously refused to engage.
ADR and ombudsman schemes
Many consumer disputes can be resolved through the business's own complaints process, an independent ombudsman (Financial Ombudsman, Legal Ombudsman, Motor Ombudsman), or a formal alternative dispute resolution scheme — before court proceedings are needed. A solicitor will advise on the correct ADR route for your dispute and prepare a compelling complaint or submission that maximises the chance of resolution without litigation.